Terms & Conditions

Terms, Conditions and FAQs

DEPOSIT

Deposits are non-refundable on cancellation. To secure this quote as a booking please do so by paying the deposit and booking fee by the nominated due date. On receiving your deposit Roderick's Spit Roasts will commit to providing your function as quoted. If a deposit is not receive your within 5 working days from the day the invoice was processed it will be assumed the function is not required and the quote/booking will be removed.

REFUNDABLE BOOKING FEE and FINAL CONFIRMATION

When booking your function only an estimate of your guests is required. No later than 5 working days prior, usually Monday, you must ring (not email) before 12.00 to check your function details and make changes eg your head count. Once confirmed we will refund your booking fee. In the event you don’t call Roderick's Spit Roasts before 12.00 we will assume your function is as per your original booking, will calculate your weights and measures, order your stock, organise our rosters and staff and send you a final invoice. If you call after this time it will take an hour to repeat this process and therefore will need to claim the booking fee to cover wages. Additional booking fees will be charged for the same reason if other changes are made later in the week, in some cases we may be able to add heads to your function, not reduce. If Roderick's Spit Roasts have not heard from you within 4 working days from your function we will assume that your function is cancelled and you will lose your deposit.

PAYMENT Most customers pay once they have confirmed their final numbers. You can do this by direct bank transfer or drop in with cash.

PRICING and QUOTES are subject to change in the event of unforeseen circumstances effecting business eg flooding, fires etc. If your quote has changed you have the option to withdraw reclaiming monies paid minus $100 handling fee.

SERVING TIME.

It is always best to set your serving time later than usual as people are always late and not everything goes to plan! We arrive about 30 mins prior to serving according to the size of your function.

HOW MUCH FOOD IS THERE?

All “sit down” meal quantities are calculated according to the booked head count and we use the same calculations successfully week after week. We are able to keep an accurate count on numbers as we allow one plate per person. In the event that you have more people than you have paid for we “down tools” and consult with you on whether you are willing to pay for the extra people. If you are willing we then use our back up plates and cutlery, top up with any “emergency food” and serve what is usually left for seconds. This is painfully embarrassing for us, you, and most of all your guests, as they are left standing there while all this goes on. In the event you feel your guests are above the normal large serve which we allow, eg Sumo Wrestlers or a footy club who expect to eat meat all night, please discuss it with us.

MISCELLANEOUS

Roderick's Spit Roasts reserves the right to refuse a booking or to serve, eg rude or drunk guests. Roderick's Spit Roasts is fully insured for public liability, takes much care but no responsibility.

ALLERGIES

Roderick's Spit Roasts food may contain products that could cause an allergic reaction and take no responsibility in this case. Some of our food contains wheat, eggs, nuts and milk. We have a list of many of our ingredients available but in not conclusive as suppliers change their ingredients regularly.

Special Dietary Needs and Allergies, click “here”

PEAK PERIODS

We have a minimum of 60 heads for a served function for many dates in our peak times, we will notify you of this on booking. If your head count drops the minimum we can charge is for 60 in this case.

QUESTIONS? 

Please feel free to contact us over any queries you may have. It is often better to write down your queries over a couple of days and ask them in one go instead of repeatedly ringing . If you are a school or club, nominate one person to be in charge of communications with us as we often get several people ringing from one place.

With thanks, Rod Grenfell

Roderick's Spit Roasts
c/o Ringwood Bowls Club
2-12 Loughnan Rd
Ringwood 3134
ABN 50 657 740 273